When will my order ship?
Our products ship after 3-5 days after you placed the order.

Will I get an email with my order details?
Yes! We will send you an email as soon as your order is placed summarizing all the details.

Can I cancel my order?
Yes. Upon receiving your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.

What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account!

What payment methods are accepted?
We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.

Are there any additional fees I have to pay?
No handling/processing fees are ever charged.

My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card. Make sure internet is connected and card is active. If problems continue to persist, try exiting out of website completely and loading your browser again. Any further issues with order malfunction or payments can be forwarded to support@serendipityjungle.com

How much is shipping?
Shipping is free WORLDWIDE! Shipping regions include, United Kingdom, United States,Canada, Australia, New Zealand

How fast is delivery time?                                                                                   Our delivery times vary between 7-30 days, specifically depending on your geo location. Any issues with deliveries or tracking can be sent directly to our support team at support@serendipityjungle.com

Oops - I put the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.